My problem was that i was unable to use my Yahoo mail on my Mobile i.e in Nokia E71. I was using it later before one and a half month after which i was suffering a hardware poblem for Camera so i dropped in the service centre and i recieved it two days before i.e on 26/11. Finally i inserted the sim and was configuring my mail but my mobile is showing the message for a long time stating that Connecting to server or testing network connection and the i was unable to configure my mail. Now i called up the Airtel Call centre in which a girl was assisting me in rest of the configuration part yesterday i.e on 27/11, i did it and it was not told by her that the airtel doesnt support yahoo.com site as it is the secure site and the user is required to pay $20 yearly for yahoo.com site to be used on my Nokia E71 mobile. she asked me to continue further using yahoo and in the same way also told me that for future problem contact on 12118 for technical issues. now i started using but the same problem was occuring while i am coneecting the yahoo mail it is not getting connected. today i.e 28/11 again to the call centre and had a word with girl and asked me about the problem, itold her and she asked me about my model no, I said Nokia E71. she was not having handset knowledge because she told me that there is two model in Nokia E71 one is Nokia E71 normal and other is Nokia E71 Music but there is no such model as Nokia E71 Music. it was her first mistake. after which she said that yahoo.com is the site which you need to pay $20 yearly and interrupted her that i was using yahoo without paying anything except 98 rupees as my rental for GPRS to Airtel monthly. but she denied my words saying proving there is no such system of using it without paying, i was completely upset as i used it later and noe someone is proving that i am saying false and i request her to transfer to a sophisticated technical whose going to guide me and she transfered my call to a guy whose name was Mr. Devendra Solanki and again he said the same words as the second girl but i asked him continuosly to check the updates and give solution as i was using it later also but he didnt did so. and while giving me some information he he get irritated saying that i cant do two work at a time better what i am saying you write that. so this is not a cutomer service part that i am getting after bearing Rs. 98 Rental and even if am not talking of my mail than there is another problem that am unable to use web browser, whenever am calling to a reciepent he gets wrong identification in terms of my number which shows in the recipents mobile screen. i want the output at any cot because they chrged me .0.50paise for per three minute and was talking to them since 15-20 min. that to thrice but still its not working. consumer should be treated properly and should get every updates, output in a positive manner and sholud listen but not interrupt. will be waiting for your positive feedback.
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