Airtel Gsm Mobile post paid Service
Regarding Refund of the wrongly charged amount

Hi

This is James from Raipur Chhattisgarh using a post paid connection of airtel gsm services. My no is 919893023779…..

I am using the zero rental gprs plan on my handset and my billed amounts from the last two billing cycles i.e April- May and May- June…exceeded Rs 1000.00. In the first billing cycle it was somewhere around Rs 1400.00 and Rs 1300.00 (around) in the latter one though it never did exceed Rs 1000.00 at any of the time since i took this connection in the mid of the year 2009. In that manner I have been using this connection from the last two years.

I inquired about this abrupt increase of my billing amounts by calling 121 helpline and was told by the executive that since I used the services of Airtel Live instead of airtelgprs.com, thats the reason i received that much amount as outstanding in the last two billing cycles mentioned above. The executive also told me that this services of Airtel Live gets activated from the consumer’s end only and for your kind information…never did i select this service on my own and my handset is used by me only and no one else…..So there isn’t a chance that somebody else did that on my handset..

So it cannot be the fault on my part rather some technical fault from your side and i kindly wish that the wrong charges that are taken from me may kindly be refunded least i shall be having no other option except to file a complain against the airtel at TRAI (http://www.trai.gov.in/Default.asp)….

Thanks

Regards

James Selvaraj Annaswamy

The street opposite to Ekta Enclave, Chhattisgarh College Road, Near IT 11 computer institute, Byron Bazar, Raipur Chhattisgarh 492001

Mobile no 919893023779