Sir,
I am an user of Airtel mobile since last 1.5 years. Today I realized that Airtel is charging me 30 rupees per month for all friends chat. When I called for the customer service, the response was not good and they said they can't help as it was activated through internet.
After 5 to 6 time of calling (they deliberately disconnect the phone) I manage to reach them through another phone.
I talked to Mr. Mohammed Hussain on this and told him the details. He agreed that it is not activated from my cell phone as my phone I was using since feb does not support internet and was a basic phone (I switched the phone last week to an upgraded phone).
He said that he can refund only 30 rupees even if I have not activated the service and Airtel has taken money from my account.
Please help in resolving this issue. I am reachable in 9748863745 incase anything is required from my side.
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