Dear Sir/Madam,
I have an Airtel landline no. 011-45665190 along with Broadband connection. On 4th Feb'11, I asked for shifting of the connection to my new residence. Initially, I was told by a Customer service representative that the new society is not wired by Airtel, hence shifting is NOT POSSIBLE. So I asked for discontinuation of services.
On 12/13 Feb'11, I again get a call from Airtel, saying that if Airtel would provide connectivity at the new residence, will I continue with the connection? I said YES. I was told that this would take atleast 2-3 weeks, so advised to change tariff plan to a low rental temporary plan, which was done subsequently.
On 20th Feb, when I started calling customer care after change of tariff plan, to ask when the shifting would be done, they say again that SHIFTING IS NOT POSSIBLE SINCE THERE IS NO WIRING. I do not understand why Airtel made a commitment in the first place and now backing out of it. THIS IS PURE HARASSMENT, since I have not migrated to another service provider and am not able to use landline or Broadband Internet services at my new place of residence.
What is even more apalling is that Airtel wants me to transfer the connection to the new tenant at my old residence (since they would technically not lose a customer). THIS TYPE OF MARKETING IS ABSOLUTELY BULLSHIT!!! I will bring this to the notice of TRAI and other Consumer Redressal Forums.
Please tell me the status of my shfting latest by 23 Feb 11 / 1230hrs, failing which, I will escalate the matter suitably.
Regards,
VS Srinivasan
Mob : 9999464003
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