I have a land line alongwith broadband connection of Airtel 01147580978 for which I made a payment of Rs 810 on 14th Dec much before the due date. On receiving the information from the air tel that they have not received the payment I provided the full details. The payment was made on line and the complete details were provided on telephone and i also received a sms on my mobile that on 28.12.09 that my problem with Air tel has been resolved and the ref no. was given as 27813612. But iam aghast at the callous attitude of air tel that this payment has been shown as outstanding in the current bill plus my outgoing facilty has been barred. Can u help me whom to approach and how to solve this or the consumer court is th e only way left. DIVYA SWAROOPA
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