Phone Landline connection with internet not shifted
My self, Sanjive Kumar Gupta R/o B-182, Sector 48, Noida having Mobile No. 9810005092, a consumer of Airtel Landline connection with broadband connection having no 0120-4357151. I am earlier residing in G-109, Sector 41, Noida, now I am shifted to B-182, Sector 48, Noida (nearly 200 meters away form my old address). I have submitted a request for shifting on call centre of Airtel on 06.11.2009 vide request no 106217995, another request on 07-11 vide request no 106385116, another request on 22-11 vide request no. 26769169 and many more which i cann't remember. On first request I have told from the representative that in next 6 days your request will be answered but no one turned up. Subsequently, every time I called to call centre, I am told that there shall be a visit which is due from technical team after that the connection will be shifted to new address. After a long time from my first request with regular follow up, finally i have got a call and got information that the same is not possible as there is no network while my new address is only approx. 200 meters away from my old address. I have taken this connection in November on the request of there Executive after surrendering my old BSNL Connection no. 2502932. I am a regular customer of Airtel since 2004 and have made all the payment on regular basis to Airtel with no defalt. Through this complaint, I hereby further request to Airtel to look into the matter and do the needful and it a no network area, so why the customer will suffer while airtel have many other options like Data Card, WLL etc. Kindly do the needful and oblige. Sanjive Kumar Gupta9810005092.B-182, Sector 48, Noida – 201301 (U.P.)Email: [email protected]
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