My name is Rakesh Vij & I am using Airtel Land line no. 011-45562540 at my garment showroom in Dr Mukherjee Nagar which is connected with Credit/Debit card swipe machine. Since 7th Sep'11 above mentioned land line is dead for which first complaint was registered at your customer care no. 44444198 on 8th Sep'11 morning. I was not given any complaint no. but was informed that phone will be operational by evening same day but nothing happened & phone was not repaired.
After that, on 9th Sep'11 morning, when I inquired about the complaint booked on 8th Sept'11, I was shocked to hear that no complaint has been booked for above mentioned landline on previous day & fresh complaint was lodged. This time I had to request repeatedly & forcefully for getting complain no. 3793652. Since then I am trying almost daily for repair of land line but all the complaints requested on 10th, 12th, 13th, 14th, 15th, 17th, 20th, 21st, 23rd & 24th Sept has fallen to deaf ears & my phone line is dead from 7th Sep'11 till date. Above all, I have been charged Rs 10 to 25 for each call I made to Airtel customer care.
As informed you earlier that this landline is connected to Card Swipe Machine, I am loosing the sale of Rs 25, 000 daily since customer in unable to use their Credit/Debit card.
Inspite of repeated follow-ups at Airtel customer care, their nodel office & appeallate office in Delhi, no action has been taken for repairing of landline & compensation occured towards sale loss of more than 5 lakhs.
Rakesh Vij
Phone No. 9911922757
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