These are the series of problem i have been facing:
1. I was charged Rs. 99 for games download from airtel live, though i never visited the site
After calling up the customer care i was told refund wasnt possible and the customer care representative "Preeti, supervisor Customer Care" told airtel live has been disabled
2. i was Rs. 30 twice for renewal of video mode service and games service on my mobile. It was automatic which i never did. I went to the service center in jayadev Vihar and contacted the people through hotline for disabling the service.
3. yesterday Jan 30, i was charged Rs. 99 twice for games download which i never did. I called up the customer service and was told airtel live is a website which cannot be disabled and refund isnt possible
4. Again auto renewal of the games service with charge of Rs. 30 twice
Complaints:
1. how is the game download is happening without taking to the airtel live website and any confirmation of download with deduction. I have been charged Rs. 99 * 3 for the same.
2. if airtel live is a website and cannot be disabled, why was the false assurance given.
3. How are the services been automatically renewed without permisssion. Airtel calls up for unecessary issues and bugs people and for things that matter there are no calls.
Please refund the amount back.
Manisha Tripathy
09178171943
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