Please find below the irresponsible/different replies given by the company. I'm very much affected. So, pl help me to solve the problem and also to recover money loss.
Dear Customer,
We understand from your previous e-mail, expressing concern regarding wrong call charge for your airtel mobile number 9975061423.
Thank you for your email to airtel and the opportunity to assist you.
We would like to inform you that, your plan has been changed as per the recharge made on 03-09.
We request you to find the below mentioned current tariff plan for your for your airtel mobile number.
Local call charges:
airtel to airtel - 0.01 paise / second
airtel to Other mobile - 0.02 paise / second
STD call charges:
airtel to airtel - 0.01 paise / second
airtel to Other mobile - 0.02 paise / second
All Local and National SMS at 1/- Re.
SMS International:
SMS - Rs. 5/ SMS
Wrong Call Charge:
To address your current concern, we have raised a complaint regarding the wrong call charge with the relevant team.
For your reference, the Unique Service Request number is 0906626594.
Our team will be contacting you by 09-09 with an update on the issue.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Bhavana M
Customer Care
Bharti Airtel Limited
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=5CBCDA245DBEC0C2C2C1CF3640414A4EB1D4345E993E99FA1A61A7D23C5DBFC0C6325ABADE2561A3EB1073&refno=Qrc10609111209005520042
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 06/09 12:14:39 PM
Subject: Re: 9975061423 [|BAL|Qrc10209111609155474537|]
Dear Sir,
Thank you for your prompt and satisfactory reply. But again I found yesterday
(05/09) the call rates were ridiculous. Pl compare the tariff plan you
promised through this email and actual rates cut for every call / minute. When
I contacted customer care again they give reply beat around the bush. Pl
ensure the actual tariff plan is followed in future or else I'll have to
approach consumer forum. waiting for your early reply, Dear Sir,
On Fri, Sep 2 at 7:58 PM, wrote:
Dear Customer,
Ref: Email dated 02/09, expressing concern regarding change in the tariff
plan for your airtel mobile number 9975061423.
Thank you for your email to airtel and the opportunity to assist you.
We would like to inform you that after the compleat verification there is no
tariff plan change found in your account.
We request you to find the below mentioned current tariff plan for your for
your airtel mobile number.
Local call charges:
airtel to airtel - 50 paise / minute
airtel to Other mobile - 50 paise / minute
Landline - 50 paise / minute
Local SMS charges:
airtel to airtel - Rs.50 / SMS
airtel to Other mobile - Rs.50 / SMS
STD call charges:
airtel to airtel - 50 paise / minute
airtel to Other mobile - 50 paise / minute
Landline - 50 paise / minute
STD SMS Charges:
airtel to airtel - Rs.50 / SMS
airtel to Other mobile - Rs.50 / SMS
SMS International
SMS - Rs. 5/ SMS
Also, we would like to inform you that 1st Min of the Day will be charged as
Re.1/- (Its Re 1 whether the 1st min is Local / STD / community call) - 1st SMS
of the day will be charged as Rs.1/- and 200 SMS Free Daily. After that SMS @
50P.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Bhavana M
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=2262A4ED1778
9AFC197896FC 9
87595E82C6D99DC7DD83A5BBCDA266F90F016709BF41A7E838CF210739B&refno=Qrc10209111609
155474537
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 02/09 03:59:20 PM
Subject: 9975061423
Dear Sir,
I have been an airtel customer since last year. As there had been no problem
in your service I was a satisfied customer of your company. But, of late, I
observed that many times some or other VAS is activated without my permission
in my account. Most of the times I noticed them and got it reversed from your
customer care after great struggles. So, somehow that activity is stopped now
but other route is followed. i.e, without any intimation the call tariff has
been changed. For every call, it is charged 1 rupee for first minute and 50
paise for every subsequent minutes. When I querried in customer care there was
no satisfaction reply.
So, I want either my old plan should be allowed to continue or I don't have
any other option of switching over to other service provider. Thank you and
waiting for your response.
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