Airtel mobile coneection
My numeber keep on getting borred

I am having airtel post paid coneection from past 3 years, I went to relationship center (Adyar, sastrinagar) and asked them to convert from post paid to pre paid.for that they asked me to submit necessary documents (Id proof, Residence proof). at the time of submitting documents i have been promised your prepaid connection will get activate with in 8 to 10 hours.my mobile number got barred more than 3 days, later i went and asked the relation ship center executive then and there they activatedmy number.after 2 weeks of time again my number outgoing got barred and saying that i havn't submit my documents.

i am a software employee i could not go every time to ralationship center to enquire about my problem... can some one help me how can i take this problem to forward

Thanks

venkat

9790975005