AIRTEL Customer Cheating Center?
In September one of Airtel franchisees, may be, contacted me to migrate my number 9959152451 to postpaid saying many benefits on that. They collected documents for that. Then without any information my phone was deactivated. When I contacted they told they will bring new SIM. After three days they gave me the new SIM and activated. At that time my prepaid balance was around 380/-. They told that amount will be adjusted in my postpaid account.
After few days I got sms saying my mobile will be barred outgoing calls, reason is documents. Again they collected documents and reactivated. Then I requested on17th October for migration to prepaid due to all problems I had. That time there was balance about 180/- and I am informed that I will get a cheque for the amount within 45 days. My number was migrated to prepaid and again I made it as life time validity by payment of Rs.53/-.
Again without any information and reason my life time validity mobile deactivated on 11th November. I contacted Airtel Customer Care centers and 121 from another phone. Unfortunately did not get proper response. Sometimes executives became angry also on phone. Now the phone I used to call 121 is rejecting access.
14th I went to Airtel CC Center near ECIL, the executive told me that my mobile will activate by Sunday evening or on Monday. Unfortunately nothing happened.
15th November Airtel sent an email asking me to remit Rs. 412.40 as a balance to reactivate my number.
16th I remitted the amount at RTC X Rd Airtel Center. But not activated saying they did not receive the amount.
20th I received a bill for the same amount Rs.412/-. And their email says to remit billed and unbilled amount to any of their center with documents for reactivation.
26th I went to RTC X Rd center and they gave me another bill for the same amount and told phone will be reactivated by 3 PM.
28th again I visited ECIL center, and they told by before 8.PM phone will be recharged. Since they have my documents they didn’t ask documents.
30th I received an email saying, revert my new SIM number. Not received the amount Rs.412/- paid by credit card.
I want my phone to be reactivated with life time validity.
In this regard I spent lot money to make phone calls to Airtel, sending many emails and travel to visit Airtel centers many times from September last week onwards.
Who will compensate lose of time, money, inconveniences and mental tension?
Dr. Mohan Paul, 1/1 Asha Officers Colony, RK Puram, Sec’bad. 500056.
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