Sir,
I have an airtel connection. Initially this was a postpaid connection. Subsequently i got the same converted into a prepaid connection... things were going smooth... On 25th eve around 6-6.6.30 p.m i tried to put a booster and recharge my a/c (no msg or reminder from your end for expiry of the booster). I got a msg saying recharge unsuccessful..Ever since i have been contacting ur Customer Care... the prepaid dept said its a postpaid connection... the postpaid says its a prepaid connection... no one knows what or where the problem is... i called up the no.9952434865 and spoke to your officer Mr. Ajay. He said your account needs to be refreshed and the same will be done within 24 hrs and i will get a msg regarding the same. Till this moment nether have i got a msg nor is the problem rectified, owing to which i am not able to put booster or recharge my account... Yesterday my balance was Rs.75 and today it is Rs.25. I am not able to make calls...
The response from you is pathetic. No one at Customer care knows what the problem is. I dont know how a brand like Airtel can be so irresponsible and behave in such an unprofessional manner...
I also have a Airtel Digital tv connection... We are having problems with the set top box. Inspite of repeated complaints being lodged there is not one single call or step from your end to get the same rectified.
With deep regret i wish to state that if the same trend continues the time is not far when Airtel will be swiped clean out the mobile, digital and broadband market.
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