Dear sir,
I was airtel pre-paid customer and my number is 9895785846. I was having internet connection and used to recharge with Rs98/-, under that scheme I can use up to 2GB. I have migrated to postpaid connection with Rs199/- plan, naturally my Rs98/- plan for net connection got cut. I got in touch with customer care and was informed that it has to be reactivated with Rs 98/- and can use up to 2GB for one month and it will include in the next bill. As per their guidance, after reconfirmation with customer care, I have requested the customer care executive to activate the same as said on 19.07.10. But I received a bill of Rs3297/- rent tax etc. I contacted the customer care, they are saying foolish reason for the whooping phone bill. I cannot avail 2GB till 04/08 (my bill generates on 04/08). So why I was misinformed by airtel customer care executive???... So i made a complaint to Airtel showing all these above facts.. so far i have not recd any reply from Airtel except auto generated acknowledgement of the receipt of the complaint.
I humbly request the concerned to consider the matter and waive the raised extra amount for the internet usage.
Again I request all higher authorities to advise customer care to pass right information to the customer or else Airtel will loose its image as well as customers.
Yours faithfully,
Ramnadh S
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