Hi all. This is regarding quality of airtel service in maharashtra. I'm saying maharashtra as I'm from the maharashtra circle, so I'm not going 2 comment on other service circles. The service S**K's...
The call drops are frequent, so frequent in specific areas, that while talking in my car, i actually tell the other person that as we talk the call will get cut, do not bother, i'll call back...
Its so damn embarrassing doing it time & again... the customer care rep's are very courteous, very helpful, but do not have enough information about what their job is all about... Absolutely no technical knowledge.
I don't blame the rep's, its just the kind of training they must have got.
AIRTEL desperately needs to clean up its act & concentrate more on customer satisfaction & customer retention rather that dish out some cheap schemes to attract more customers. What is airtel going to earn from the number's game when virtually every second customer they have swears at their service.
All i can say is... All the best!!!
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