I would like to file a complaint against Bharti Airtel Ltd For the 'financial harassment, mental torture and unethical behavior' for the following matter.
Sometime before the month of December, I filed a telephonic request to Airtel on 121 for cancellation of my Airtel postpaid Connection Account Number: 102-103540631 for the no. 9560195889. I had asked to discontinue my no. and requested for the collection of the payment of my bill amount. I had to relocate to another city for my job assignment and had repeatedly requested for fast processing of the above. I was assured by the call center executive of compliance to my request.
In the month of December I shifted from Delhi and kept waiting for the confirmation of deactivation of my number so i could do a full and final settlement. Sometime in the month of January I learnt that the connection was yet not discontinued. I called up the customer care and requested again for the discontinuation in January. I was assured again of this happening within the next 3-4 days.
Instead of disconnecting the phone, they called me various times on my mobile no. with roaming while making various new offers rather than terminating the connection. I confirmed to each of them all the times, that I'm sure that I would like to disconnect my connection, yet they have sent me Bill with complete monthly charges for all the months that I'd actually wanted for the services to stand canceled. Not just that they also billed me for some God-forsaken matrimonial services i have no need for (hence had never asked)
After so many months after that in the month of April, it had yet come to my notice that not only was nothing done about my requests but there have been extra charges I'm billed for including services I'd never asked for or used. I desperately wanted to settle this whole account by paying up the charges but for the services that I have used and that as per me is till the month of December.
I again called up the Airtel customer care number on 22nd April for the resolution of the issue but was told that the service had been discontinued but only in the month of April. But much to my dread I was told to pay all dues till date and I was also threatened with summons by the executive. I was also told that billing for all these extra days is as per company process, now i would like to protest with all my heart at such blatant ways of trying to make an extra buck from consumers is against all moral and ethical ways of business.
The supervisor also mentioned that since i was no longer an airtel customer they wouldn't help me with my problem!!
And so in search of some resolution I shot a mail to the nodal officer and the appellate authority of the company on the same day (22nd April) to which i merely got a response of their having received the mail and that they will revert in 24 hours. I have till date nit received nay response but what i have received is few summons and notices at my hometown address.
The latest complaint number that I have now for my problem is 2204201021409. Following that up yesterday, I called up the airtel customer service in response to the summons I have received, to which I'm told that it is an invalid number as it is just an e-mail complaint no. so as such needs to be followed up through e-mails only!!! Its been over a month of no response from the Airtel about my complaint through the mail, where, how should i now follow up, i stand confused and stalled!
I really want to pay up each and every buck used up by me for the services, but as a customer why should i help responsible and be demanded in court for something I've never intended to use and but was merely an imposition by the company?!
I would request you to help resolve the issue for me and also pull up this particular company to protect the interest of future customers from similar unethical behavior.
Thanks
Deepali Chopra
Mob.- no-. 91.9739.625.925
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