This is in regards to my bill dated 21 June Airtel Number 998011 Relation Number 105-101289702, Bill Number 503216210.
This bill shows my internet usage as 250Mb, where in have a free usage of upto 100Mb.
I receive regular SMSs from Airtel regarding the usage. Hence I make sure that I do not cross the 100Mb limit to avoid any additional charge on the usage, Though I have not crossed the 100Mb mark yet, till this month that is.
I have not received any intimation (SMS) stating that I have exceeded or atleast a message stating that I have touched the 100Mb mark.
On the contrary, I have 3 SMSs on 13th, 14th, 15th stating that I have used 94Mb or 94% of my free usage.
And none after that.
As there was only 4 days for the bill to be generated, I did not mind even if I crossed the 100Mb mark as it would not have been by a great deal.
But the usage of 250Mb is quite a surprise as my previous records have never touched 100Mb.
When I called Customer care, one of the agents informed me that I crossed the 100Mb mark on 15th. So it is interesting to know that I used 150 Mb in the last 4-5 days.
The only use of 3G is to read RSS feeds, Check gmail and visit 3-4 websites a day. And I do not see how that should/would increase my usage to such numbers.
I have wireless connection at home for any heavy download (if any).
More over, my contention is that I was not notified that I have crossed the 100Mb mark, rather mislead-ed into thinking that I have not.
Now it is the wrong information passed you Airtel's side that has caused us to be in a situation we are in.
If I was notified about the correct usage by SMS, I would have stopped the 3G on my phone, then wait for 19th (when the bill is generated) and then enable 3G back again.
As it was Airtel which sent me wrong usage information about my usage, I refuse to pay the 3G charges.
It is not my mistake that I was lead into thinking that I have not crossed 100Mb mark.
I have had this connection for 5 years and generally have had good service, except this year, since Mobile Number Portability has come into use.
There had been issues with Billing all along this year.
With charges that weren't supposed to be there.
SMS plans that I had disabled, were being billed, 3G plan getting deactivated in the middle of the month.
I have spoken to Customer Care who have promised a call back from concerned team/manager regarding the issue, but have only call from sales asking me for an upgrade of plan.
I do not mind paying for services I have used, but not for services I have not.
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