Dear Sir,
I am forced to make a complain here against Airtel Mobile Services because, I have not getting any solution from them. My details complain are as follows.
I have made a discontinuation request duly filled by the printed format for my Airtel mobile number 9831746107 on 4th Dec;2009 in The Airtel Relationship Center at Parkstreet, Kolkata. The Sr. No. of the receipt of Confirmation of receipt of Discontinuation From is 29748855 with the signature of Airtel Official named by Shuddha Seth.
I have made all my dues Billed and rental charges upto 10.12.2009 accordingly.(Billed amount was Rs 424.29 paid Rs 425..)
But they did not disconnect the number which several time I spoke to the C.C.E. and mailed to their Nodal officer, and Appellate Officer for the same. But only they were busy to generate only the false billing.
On 18.01.10 the appellate officer wrote me the number has been already suspended w.e.f. 14 jan and will be permanently disconnected. And also confirm that they will adjust the amount the have billed for 11the Dec to 10 January.
This process were continued up to 21.03.2010.
On 22nd March again I inform the Nodal Officer by Phone while got no response from the Appellate Officer. I had a security deposit held with Airtel of an amount Of Rs 300.
I received a letter with a CMS Disbursement Cheque of Rs 159.09 for refund of Security Deposit.
But they have not clarify or explain why they they have deducted Rs 140.91 from my account.
I would like to know how they have charges me after disconnect my connection (14.01.2010 they Confirmed by Mail).
Thanking you,
with Regards
Manoj Kumar Panja
[email protected]
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