Sir,
i am vijaya deni working as a deputy jailor in central prison, visakhapatnam and using airtel prepaid connection with number 9849223407 for last 8 years. Recently on 20th december i have recharged with Rs.401/- for getting 1000 airtel to airtel minutes and 400 airtel to any GSM sms. i have received the above amount and using it. On the same day i have recieved a message from airtel that i have been given 30 airtel to airtel free minutes for using Rs.125/- talktime in one day as privilage on 22nd all of sudden my airtel to airtel balance of Rs.878/- has been cancelled and the message balance only remained. On 23rd december i have given a compliant at about 3.30 pm regarding my balance with request number 1223236703, the cse told that its not their duty and it is the duty of technical support people and they will call me and rectify the problem by 28th december. i gave another complaint on the same day with request number 1223489201and the cse told the same story. On 24th december afternoon i received a call from tech support and they told my recharge details is not available with them and advised me to contact customer care once again. Then again i called the customer care and the cse has connected my call to the supervisor he told that my problem will be rectified by 29th december with request number1224239101. Then i kept silent till 29th and on 29th december at about 11-30am the cse mr. Jagajeevan babu with out listening to me he told that your problem will be rectified by 4 pm today and disconnected. i made 2, 3 call s that day the response is same. Again at aroung 3 pm i received a call from tech support people and they promised that my problem will be rectified by 5 pm today. Then i waited till 7-30pm but nothing was done, again i made calls to customer care and spoke to mr. vinod, cse and he is not giving correct information i have requested him to transfer the call to his supervisor then mr. venkat, supervisor spoke to me and told that it will take another 48 hours and your need not call next time for this same problem and it will be rectified by 31st december with request number 1229386297. but nothing was done. On 31st again i made calls to customer care and asked me to connect to the supervisor they just keeping on line for some time disconnecting the call. this was happend twice. Again and again i made calls to them then supervisor Srinivas came online and said that your was not rectified and it will take some more time and i have to wait till monday that is on 4.1.2010 then i requested to transfer my call to him manager then mr. pavan kumar, manager came in to line and told that your problem might have been cleared by this what happend i dont know i will check call you back and your problem will be rectified soon i will take this problem with highest priority. Then i have waited till 7-1 because of my busy schedule and made call to customer care again and spoke to mr, suresh and and requested him to connect me to mr. pavan kumar, manager he kept me online for 15 minutes and disconnected the call. Again i made call and spoke to mr. kiran cse he also asked me to be online and connected to escavation manager shahin spoke to me and proper response was not there she simply told that your problem will be rectified and pavan kumar is not in the office and she told that she will get back to me by pavan kumar within half an hour. but till nothing was done. Hence i am forwarding this message for kind perusal and immediate action. Because of this i am unable to wish my friends and relatives for christmas and new year, and the validity of the recharge will alos expires by 19 th jan. Hence i request to kindly take immediate action on airtel and to instruct them to solve my problem and extend the validity period from date of first compliant to date of rectification time (more than 15 days). That may be included in my validity of that recharge voucher.
Thanking you sir,
yours sincerely,
G.Vijaya Deni,
Deputy Jailor,
Central Prison,
Visakhapatnam.
mobile:09849223407
email. [email protected]
[email protected]
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