Airtel Prepaid
Automatic Balance deducation without customer's information

Deduction of charges for value added service without customer's information

Dear Sir,

I am regular user of AirTel Pre Paid Services vide no. 09871391001. For last few days, airtel has started sending me sms cricket alerts service and other types services without even informing me and today they have started deducting Rs. 10/month. and in last five days they have deducted 28 Rupees. When i want to talk to customer care they said that your service will be off and they cut the phone without satisfy me. After that i call again and again at 198 and 121 But they did not allow me to talk to customer care. Finally i thought to move on from Airtel and send PORT 9871391001 to 1900 But its no reply come on my phone. I think Airtel has authority to ban MNP. It is the worst service i have seen in my life. Now i purchased a new aircel no and using it very well.

I want some serious actions be taken by the consumer forum to avoid such malpractises and set the example.

Sandeep Kumar

09871391001