My Mobile No. is 9845017371 from Bharthi Airtel. I have been using this No. since 1998. I have requested for migration from post paid to prepaid on 17.02.2010. I have been told to submit a fresh address & id proof for the same. I submitted the same on 18.02.2010 & got the ack from the Airtel representative. After submitting everything, it was not happened. When I called the customer care, they told me that it is not possible to solve the issue through the customer care; you need to drop in the place where you submitted the documents. After visiting the place where I submitted, they replaced the sim card which they were given me earlier for post paid to prepaid & told some problem was happened, it will be solved with in 24 hrs. After this also nothing was happened & again I spoke to the customer care. I heard the same reply from the customer care executive. Again I went to the place whare I submitted the documents & took one of the persons phone number by request. After this the migration was happened on 26th February. On 08.03.2010 I received a massage stating that, “As per TARI guidelines, outgoing calls on your Airtel Number will be restricted as we are not in receipt of Airtel Enrolment form & supporting documents. Submit the same at your nearest Airtel Relationship Centre to enjoy continued service. I called the customer care again. Again they told me the same, Its not possible you need to drop in the place whare you submitted the documents. Again I went to the place & re-submitted the documents & got the Acknowledgement from the representative. On 08.03.10 at 8PM.
Again I am receiving the massage from Airtel, stating that I need to submit the documents. Fails my incoming calls will be barred in 48 Hrs on 12.03.2010.
How many times should I have to go the Airtel office for this issue? I am business man. About 25 people are working in my company. If I running behind them who will monitor them. Its difficult to deal with these kind of companies. Known people like me harassed like this. What about the ordinary people.
In the same way I have been billed about Rs. 3000.00 for the month of March. When I contacted the airtel told me that your Bill is not available for the month of March. Contact Airtel for the same. I received SMS also for the same. When I approached the Airtel, there was no proper response from them. I have still the stored massage with me.
Do the needful.
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