Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel Prepaid Mobile - REGARDING ONLNE RECHARGE ISSUE AND UNABLE TO CALL 198 NO | News #88519

Airtel Prepaid Mobile
REGARDING ONLNE RECHARGE ISSUE AND UNABLE TO CALL 198 NO

Dear Sir,

My mobile no-9970331584 Name-ROHIT CHANDAK

I sent mail to nodal of airtel officer of M&G circel but no revert for the same regarding i am not able to call on 198 complaint helpline no but issue not resloved yet kindly arrange call back from your side on 9970331584. and get issue resloved kindly check below trail mail sent to nodal team but issue not resloved yet

CHECK THE BELOW TRAIL MAIL

&&&- Forwarded message &&&-

From: rohit chandak

Date: Tue, Mar 15 at 11:43 AM

Subject: Re: Acknowledgement Mail.

To: [email protected]

Cc: [email protected]

Dear Team,

I have not recived a proper response for below trail mail still i am not able to call 198 no

while connecting error "Please dial *121# to know bal and validity and thankyou for calling airtel" after this call getting disconnect so please check and another issue is this i got call

from Mr. Sunil Pujari he told me that he is actiavting free DT of mere bina for 30 days no rental will be charged still on my account balance of rs 20 decuted on 14/3 so want my money refund any how and want call back regarding my 198 no call issue kindly look into matter ASAP and please dont give me now any standard TAT for the same as you can check below trial mail also call back me by today EOD.

Mobile no-9970331584

On Fri, Mar 11 at 9:37 AM, wrote:

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards

Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: regrading complaint of Ashutosh Sharma about fake closure of tt and reply (9970331584)

Date: 11/03 09:29:26 AM

From: [email protected]

To: [email protected]

Message body:

Dear Team,

As per below trial mail and reply by ashutosh sharma he tried to call but i was

not reachable

this is very much wrong thing as yesterady i just got misscall from one airtel

office no

i treid calling that no it was saying it dosent exeist and in first ring only

he disconnectd call

and mentioned i was not reachable so MR.ASHUTOSH SHARMA if he is not cable to

reslove

my issue kindly transefer this case to ruchika sawant as i really appreciate

her that she assited me very well and this issue is going from so many days i

told i am unable to call 198 and not able to call 121 CC no also so kindly

contact me today on alternate no-88888-77556

if you are calling today if you are calling after tomorow kindly call my

no-9970331584

please call with resolution and want strict action against above executive

ASAP.

Regards,

Rohit Chandak

9970331584

On Thu, Mar 10 at 4:36 PM, wrote:

Dear Mr. Chandak,

Ref: Email dated 05 March regarding the calls on 198 for your Airtel

Mobile Number 9970331584.

Thank you for your mail to Airtel and the opportunity to assist you. We regret

the delayed response.

We tried to contact you but due to your number not contactable we were

unsuccessful with our attempts to reach you. Further, we would request you to

please provide us your alternate number to assist you better in this regards.

We hope that this response has addressed your query suitably.

In future too, please feel free to speak to our call center executive on 121

regarding any query/request and on 198 for any complaint, you can also email us

at [email protected].

You can get in touch with the Nodal Officer with your earlier request or

complaint number if it s still unresolved.

You may send an email at [email protected], or you may call at

9987234865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will

provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send

an email at [email protected], or you may call at 9987244865 from

9:30 AM to 6:30 PM Monday to Friday.

Please do write in for any further assistance

Warm Regards

Ashutosh Sharma

Nodal Office

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click

on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=51B3D52349BA

2B45B1CC36B933B938B53149ADD93C454DB8DA3A434A424546474E4D474C4E4EB6&refno=5032011

25312

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected]

Sent: 05/03 15:50:30

Subject: Re: UNABLE TO MAKE CALL 198 AND APPRECIATION TO SUNIL POOJARI.

(9970331584)

Dear Team,

Still i am unable to make calls to 198 tollfree kindly arrange call back from

networking team

of airtel as what is exactly concern miss ruchika was not able to explain and i

want to

appreciate mr. SUNIL POOJARI for givng me FREE DT kindly look into matter why i

am

not able to make calls 198 no and do needfull ASAP.

Regards,

ROHIT CHANDAK

9970331584

On Thu, Mar 3 at 8:23 PM, rohit chandak wrote:

ok but i want call back from nodal team by tomorow and want to appreciate the

executive

ruchika so kindly call back me and have to discuss issue of my mobile n/w also

On Thu, Mar 3 at 5:56 PM, rohit chandak wrote:

&&&- Forwarded message &&&-

From:

Date: Thu, Mar 3 at 5:27 PM

Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|9970331584|103201125707|]

To: [email protected]

Dear Mr. Chandak,

Ref: Email dated 1 March regarding the balance depletion for your Airtel

Mobile Number 9970331584.

Thank you for your mail to Airtel and the opportunity to assist you. We regret

the delayed response.

As per the telephonic conversation with the undersigned we would like to inform

you that taking a note of the concern, we have raised a complaint against the

call routing for 198. For your reference, the unique service request number is

3030341088600. Our team will revert by 4 March by 21:40 PM.

We are pleased to credit an amount of Rs 20/- to your account and apologize for

any inconvenience caused.

We hope that this response has addressed your query suitably.

In future too, please feel free to speak to our call center executive on 121

regarding any query/request and on 198 for any complaint, you can also email us

at [email protected].

You can get in touch with the Nodal Officer with your earlier request or

complaint number if it s still unresolved.

You may send an email at [email protected], or you may call at

9987234865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will

provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send

an email at [email protected], or you may call at 9987244865 from

9:30 AM to 6:30 PM Monday to Friday.

Please do write in for any further assistance.

Warm Regards

Ruchika C Savant

Nodal Office

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click

on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=F215739CE527

69ABD73955BAC4C53755A8EB2D59BCDE2A6CADEF177B888F8EF4&refno=103201125707

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 01/03 16:01:56

Subject: Re: Acknowledgement Mail.

but havent sent this mail before and i havent recvied call back yet so kindly

arrange call back to me by today EOD and explain me what is the

concern???

Regard's

Rohit Chandak

9970331584

On Tue, Mar 1 at 1:57 PM, wrote:

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you

earlier.

We are currently resolving your query and would revert to you within in 24

Hours.

Warm Regards

Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: Regarding- Recharge unsuccessfull from netbanking (9970331584)

Date: 01/03 01:42:10 PM

From: [email protected]

To: [email protected]

Message body:

Dear Team,

My mobile no is-9970331584 Name is Rohit Chandak.

I have recharge my mobile on 28/2 by KOTAK MAHINDRA Net banking amount

debited from my account of rs 20 But haven¿t recvied balance

On it I want refund of my balance on my main account as I am calling on 198 and

121 Customer care I am unable to make calls

I want Call back from your team ASAP by today 03:00 pm on priorty want reason

why reacharge is not done yet want clarification ASAP.

Call back on mobile no-9970331584

R¿s

Rohit Chandak |CRM Team | Tech Mahindra

Sharda Centre, Off Karve Road, Pune ¿ 411 004, India.

E-mail:[email protected]

Mobile: 91 9970331584

cid: [email protected]

=============================Disclaimer: This message and the information

contained herein is proprietary and confidential and subject to the Tech

Mahindra policy statement, you may review the policy at

http://www.techmahindra.com/Disclaimer.html externally and

http://tim.techmahindra.com/Disclaimer.html internally within Tech

Mahindra.=======================================================================

=====================================================

- image001.jpg

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited and

may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its

subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are

unable to exercise control or ensure or guarantee the integrity of/overthe

contents of the information contained in e-mail transmissions and further

acknowledges that any views expressed in this message are those of the

individual sender and no binding nature of the message shall be implied or

assumed unless the sender does so expressly with due authority of Bharti Airtel

Limited. Before opening any attachments please check them for viruses and

defects.

&&&&&&&&&&&&&&&

Dear Rohit Chandak, Your email dated 01/03 04:01:56 PM, reference number

103201125707 is in process. We will get back to you at the earliest. Airtel

Care

This e-mail and any files transmitted with it are for the sole use of the

inte

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

--

R’s

Rohit Chandak |Tikona Process| Tech Mahindra

Sharda Centre, Off Karve Road, Pune – 411 004, India.

E-mail:[email protected]

Mobile: 91 9970331584

--

R’s

Rohit Chandak |Tikona Process| Tech Mahindra

Sharda Centre, Off Karve Road, Pune – 411 004, India.

E-mail:[email protected]

Mobile: 91 9970331584


Company: Airtel Prepaid Mobile

Country: India   State: Maharashtra   City: Nashik

Category: Telecommunications

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