My mobile number-9960912910
I was receiving lots of promotional messages and being charged for these messages everyday. Then I activated DND through airtel website and got this message:
"Your DND preference has been changed to fully blocked. Your registration number is S1040326703."
Still money was getting deducted from my mobile then I called airtel customer care service on 30th March (request reference no: CDRGP30330588298) and spoke to Customer Support person “Sonal”. I explained my problem to her and also informed that just now I received a message (“Comedy Zone will be renewed in 2 days and will be charged 10 Rs for 10 min”) for which I haven’t subscribed. She deactivated Comedy Zone service and said I will register you complaint and assured that now onwards no money will get deducted from your mobile for any such kind of messages.
But still my problem was not solved and my money deducted from 58.14 Rs to 56.14 Rs. Again I called airtel customer care on 1st April (request reference no: CBDPA20401567007) and this time Deepak has attended my call. After explaining him my problem he said you will have to send one SMS saying STOP and said some number. I said, “I will not do anything from my end since I have already registered for DND and have spoken to your customer support “Sonal” and got assurance that money will not be deducted from my mobile”. I told him that I am really fed up of all these things and I can not call again and again and send messages to stop services which I never subscribed for. Now it should be your responsibility to take some action and deactivate all these false subscriptions for which I am unnecessarily getting charged.
After dropping the call…WHAT HAPPENED WAS UNBELIEVABLE...
Continuously I received these messages:
• Thank you for choosing astrology. Listen 20 min prediction for 20 days at 20 Rs.
• Thank you for subscribing airtel radio. You have been charged 20 Rs.
• Your friend chat id is 3421641. You have been charged Rs 20.
• Thank you for choosing hello Tunes. You have been charged Rs30 for 30 days.
• Thank you for choosing missed call alter service. You have been charged 15Rs for 30 days.
And the whole amount got deducted from my mobile, currently my balance is: Minus 10 Rs.
OH MY GOD … DID “DEEPAK” ACTIVATE ALL THESE NONSENSE SERVICES FOR MY MOBILE NUMBER?? THIS WAS REALLY PATHETIC AND HORRIBLE EXPERIENCE. I HAVE NEVER SEEN SUCH KIND OF RESPONSE/SERVICES. FIRST YOU EXPECT CUSTOMER TO CALL ON CUSTOMER CARE IF THEY HAVE ANY COMPLAINTS AND WHEN WE COMPLAINT WE GET THIS KIND OF RESPONSE FROM YOUR SUPPORT TEAM. I WANT ANSWER AND MY MONEY BACK.
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