I am Dr. Shikha Sikri resident of Ferozepur City, Punjab. I am user of Airtel Prepaid connection No.9878784448. Recently I am having lot of problems regarding deduction of amount from my balance without any information and without my permission. I was surprised when the customer care executive was unable to clarify the reason for such erroneous deductions, which is a clear harassment for a customer. I just wanted to know the detail of the amount deducted from 15-March1 to 15-Apriland the valid reason for such deductions. I have subscribed for Internet service and separately paying for that service. After talking to customer care executive and by seeing his helplessness in the matter, it’s clear that now Airtel authorities are making money by unlawful deductions from their customer’s balance and by doing all this Airtel is proving to be the worst service provider in Punjab.
It is entirely an administrative error through which these unlawful deductions are made. The intention of the airtel authorities is to just grab the money by what ever means.
I request you to enquire into the matter and resolve the matter at the earliest.
Dr. Shikha Sikri
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