I'm using Airtel prepaid since 2007. I was asked for document resubmission last month (November). I had submitted all documents while taking connection. My phone was blocked without information. When I asked customer care, they said I did not respond to their call, so they blocked the number & This is a government rule as they have asked airtel for re-verification, so you have to abide or number will remain blocked. After 2-3 days, I resubmitted id proof and the number was activated.
Now in Dec I started getting verification calls again. They asked if I submitted my documents, I confirmed affirmatively. On 16 Dec the number was blocked again without any information. When I called customer care, same story goes-govet has asked and u have to follow the rule. I asked why is it repeated every month? They said document was not proper. I asked what was the problem with document, they tell that they do not have that much information. How can Voter ID card be insufficient/improper?
I checked the complaints here and it seems that they do not notify anyone before blocking and then complain that they tried to call but no-one responded. Even their seniors don't have any proper answers and kind of threaten that u HAVE to submit failing which number wont be activated.
I am a researcher and cannot waste so much time in this crap. I want to see which govt rule states that they have to submit document every month frm every airtel user and why not for other service providers. What exactly is the problem with my document or have they lost it?
I have missed so many imp calls and this is causing me a lot of mental trauma and frustration as my work is getting affected badly. I demand immediate action and compensation for the loss of my work time and a proper answer from Airtel about my document and the unstated problem with it. If they have lost/misplaced it, I want a written apology for mis-handling customer information and causing stress. My number is still not active
0 comments