Mob no. 8146760983.
the following emails were sent to airtel nodal officers in delhi, punjab & haryana. however, no response apart from an auto-generated mail has been received to resolve the problem
sir/ ma'am,
1. i'm using an airtel prepaid no., 8146760983, since aug 11. the no. was subscribed to, from chandigarh.
2. since 02 oct, i'm in gurgaon (for a short duration). as is obvious, my no. was working in roaming & was providing all the subscribed services.
3. however, since the evening of 10 oct, approx 1700 hrs, the no. stopped working.
4. the same evening i called 121, who instead told me to call up the customer care in punjab, since as per them, the resolution of the problem was not possible from here in delhi, DOES THAT NOT SOUND STRANGE & UNBELIEVABLE IN THIS SO CALLED AIRTEL 3G ERA??? they even gave me a no. 09815098150, to call upon.
5. the no. never responded except for the recorded "ivr message" & i could not talk to any person there.
6. i reverted to 121 with this problem & was told that no other no. to contact at punjab was available with them. the individual's name was Karan, who upon my insistence further referred me to the supervisor named Anubhav, who too, came up with no solution & gave the same explanation. on this response i asked him for a reference/ docket no. of our conversation & i got a reply that the same will be made available via sms on the no. i was calling from ie. 9650213604. no sms with regard to the same was recieved.
7. with no help in sight i waited for the next morning.
8. 11th oct, i went to the customer relation centre in sahara mall in gurgaon, which unfortunately for me, was closed (weekly holiday). there i asked the guard, if tue is a weekly holiday at all such airtel centers including delhi & believe me, forget replying to the ques, he almost shrugged me off...!!
9. thereafter, from a friend at chandigarh who was somehow able to contact the customer care at punjab i came to know that there is some technical problem with the sim & i need to show it at a customer relations centre to resolve the problem. so AGAIN, another day passed by...
10. its 12th oct now, ie. today. with all hopes, i went to the centre in sahara mall gurgaon, customer no. 38, and told the individual on the concerned counter (well, i didnt read his name) about the problem. though his reaction, just like all the previous ones, was the inability to resolve the problem from gurgaon... but upon me telling him the whole story in brief, he, i guess, did his best, called about 4 to 6 people, took a good 25 to 30mins, wrote an email to the concerned individual, informedd me that the sim was fine and since the problem is with the 'software/ operating systems' assured me that the problem will be resolved by 1800hrs. however, he could not give any reference/ complaint no. as he said that the complaint has been raised internally in their own office network.
11. well, its almost midnight now & i'm writing this mail hoping that my no. would resume workin tomorrow...!!??
12. i request you to kindly take into consideration the inconvenience that has been faced both with my no. not working for more than 2 days now & also in the resolution of the same...
13. it seems like the staff has no 'responsibility/ answerability' to their actions & also i must 'express myself' here that, the functioning also appears to be that of the post-office era rather than the 3G era...
looking forward to your help,
yours sincerely,
vishal sharma
8146760983
9650969593 (alternate no., for the time the above starts working again)
Acknowledgment Mail
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Inbox X
Reply
[email protected] to me
show details Oct 12 (1 day ago)
Dear Airtel Customer,
Thank you for writing to us. We have already received a similar email from you at Nodal/ Appelate desk.
We are currently resolving your query and would revert to you within in 24 Hours.
Warm Regards
Airtel Customer Service
This is an auto-generated response. Kindly do not reply on this mail.
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mob no. 8146760983.
refer my email dt 12 oct & your auto-generated reply of the same date, sent as attachments in this mail.
NO i repeat NO response was received by me from your end throughout the day.
in view of the above, i went to airtel customer relation centre in lajpat nagar, delhi wherein no substantive assistance to resolve the problem was provided.
i must also mention that with a balance of more than rs. - in my mobile account & with no intention to change my number (held with my friends & colleagues) i expect an early resolution to the problem.
kindly reconcile & take necessary action to resume the services of my above mentioned number.
vishal sharma
8146760983
9650969593 (no. to be contacted on, if required)
email: [email protected]
kindly provide suitable assistance to resolve the same.
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