Airtel has given several mobile connections in our office as Corporate connections.
In Sep-10, Airtel Sales personnel had visited to my office and offered me landline cum broadband connection for my residence in Lucknow City. They also installed Wi-Fi modem etc. at my home (connection no. 0522-4017374)
In Oct-10, I shifted to an apartment in nearby locality in Lucknow city (having more than 200 families & in existing since last 3 year).
Immediately, I put my request to Airtel for shifting the phone connection on their customer care phone no. 4444121 (Request no. 387406 dated 30-Oct-10).
Suddenly last week their personnel Mr. Rashid Khan (Mobile no. 9935848967) called me and told me that my request was for shiting the phone within the home (one room to another room).
Immdiately, I kept him on hold and once again talked to Customer Care; in turn they confirmed I was right and my request was for shifting to my new address.
Now Airtel is saying that they will not shift the connection and moreover I have to also pay for Wi-Fi modem and other hardwares; even though I used connection in between Sep'10 to Oct10.
I also requested them to either provide the connection OR take back the modem & hardwares etc. and take money for services NOT for hardware; since connection was there for a month or so & hardwares are not of any use to me now without any connection.
Now, they have started threatening to pay and sending guys to extract money.
Kindly intervene.
With Thanks & Regards
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