I, Barnali Bose have been a customer of Airtel Telemedia services since the year 2007. In the month of July we shifted our residence from Vasant Kunj, New Delhi to Gwal Pahari on the Gurgaon-Faridabad highway. I had asked for shifting my landline connection but was told by a Mr. Bhanu from the technical department that shifting of our landline was not possible since Airtel has no connections in the area that we have shifted. So I spoke to a customer care executive called Shikha Jain, Interaction ID 147438820 and asked for the connection to be discontinued.
However, even after this conversation I was receiving calls from customer care executives asking me why I wanted to disconnect my landline. Finally, I received a call from another executive, Mrigank, Interaction ID 50262751. I was assured by this person that I would not receive any more calls and that the next bill would be my the last bill I would have to pay.
However, even after paying all the bills and an extra amount of Rs.50 for late payment, I am yet been asked via sms on the 21st of October to pay an amount of Rs.687 for the month of October!
Even after lodging several complaints, Service Request Numbers 39124200, 39156086 and 38985710 with Nitin Bhargava, Interaction ID164389463, I am being called by CC executives and harassed to answer questions like "What is the reason for disconnection", "Are you facing any problems"? I have been called from a number 011 41615537, on the 27th October at 13:03 p.m asking me to surrender the modem that I used for the Internet connection. Yet, just an hour and a half later, I received a call from another number 011 47624400 asking me why I decided to disconnect my landline.
After sending a written complaint to the nodal officer as well the customer care officer, I was told that the money paid will be refunded to me within 45 working days. But, even after 4 months of waiting, the Airtel people have taken no action. In fact, I have been contacted by a lady from the numbers 011-46768500 and 011-46768700 till as recently as 19th of February (supposedly from the Airtel Okhla office) who has said that my name as a customer will be blacklisted. She has even gone on to tell me that I need to pay an extra sum of Rs. 1000 in order to get the no-dues certificate.
I would like to know the reasons for inaction from Airtel's side and why am I being constantly hassled and harassed? What are the steps that I can take against Airtel tele-media services? I am attaching the various mails exchanged between Airtel Tele-media services and myself.
Your's sincerely,
Barnali Bose
Land-line no. 011-46045236
A/c No. 13198614
from
Barnali Bose
to
[email protected],
[email protected]
date
Wed, Oct 27 at 3:49 PM
subject
13198614 Disconnection of Landline
mailed-by
gmail.com
hide details 10/27/10
Dear Mr. Sandhu,
I, Barnali Bose have been a customer of Airtel Telemedia services since the year 2007. In the month of July (this year) we shifted our residence from Vasant Kunj, New Delhi to Gwal Pahari on the Gurgaon-Faridabad highway. I had asked for shifting my landline connection but was told by a Mr. Bhanu from the technical department that shifting of our landline was not possible since Airtel has no connections in the area that we have shifted. So I spoke to a customer care executive called Shikha Jain, Interaction ID 147438820 and asked for the connection to be discontinued.
However, even after this conversation I was receiving calls from customer care executives asking me why I wanted to disconnect my landline. Finally, I received a call from another executive, Mrigank, Interaction ID 50262751. I was assured by this person that I would not receive any more calls and that the next bill would be my the last bill I would have to pay.
However, even after paying all the bills and an extra amount of Rs.50 for late payment, I am yet been asked via sms on the 21st of October to pay an amount of Rs.687 for the month of October!
Even after lodging several complaints, Service Request Numbers 39124200, 39156086 and 38985710 with Nitin Bhargava, Interaction ID164389463, I am being called by CC executives and harassed to answer questions like "What is the reason for disconnection", "Are you facing any problems"? I have been called from a number 011 41615537, today 27th October at 13:03 p.m
asking me to surrender the modem that I used for the Internet connection. Yet, just an hour and a half later, I received a call from another number 011 47624400 asking me why I decided to disconnect my landline.
I think it is nothing but pure harassment for an ex-customer/consumer to be asked such questions over and over again. It is unexpected and unfortunate that a company as esteemed as yours is stooping down to this level. I have asked for disconnection of the services three months back and have also paid all my dues. I would therefore ask you to look into the matter as soon as possible and make amendments. I am not interested in fielding any more questions from your executives and I hope that you will stop pestering me. All the necessary Interaction IDs, Service Request Numbers and the last two bills have been forwarded to you and I hope it is sufficient enough for you to see that I am being harassed for no apparent reason.
In the future if I receive calls, I will be forced to write to the Appellate Authority and maybe the Consumer Court if this harassment over phone calls does not stop immediately. Also, I would not like to receive any more bills or demands for payment of bills on the alternate mobile number that i have provided.
.
Kindly look into the matter and oblige. Hoping to get a prompt reply,
Yours Sincerely,
Barnali Bose
011 46045236
Account Number 13198614
from
Nodal. [email protected]
to
Barnali Bose
date
Wed, Oct 27 at 3:49 PM
subject
Auto reply from Airtel Telemedia Services
mailed-by
airtel.in
hide details 10/27/10
Dear Customer,
Thank you for writing to our Nodal Officer.
We are working towards the resolution of your complaint, kindly allow us 72
hours to get back to you with a conclusive revert.
Regards
Nodal Officer
Disclaimer: Kindly note the working hours for our Nodal Officer is between
9:30 am to 6:30 pm from Monday to Friday
This is an auto-generated response. Kindly do not reply on this mail.
from
[email protected]
to
[email protected]
date
Wed, Oct 27 at 8:29 PM
subject
Re: 13198614 DISCONNECTION OF LANDLINE [|BAL|Qrc2075095|]
mailed-by
airtel.in
hide details 10/27/10
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 27/10, you have requested for disconnection of your Airtel Account number 13198614.
We would like to inform that your concern regarding billing is already registered with reference number 39216792 and same is under process.
Our team is working on this and our executive will revert to you shortly.
We seek your cooperation in this regard.
As per the Service Request number 1250016, the services of above mentioned connection has been deactivated with effect from 27/10.
Please be informed that as per process, the security deposit (if any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 working days from the date of permanent disconnection.
We thank you for choosing Airtel Services. We value your association with us and hope that we get a chance to serve you again in future.
Please do write in for any further assistance.
Warm Regards,
Babajan,
Customer Care Executive,
Bharti Airtel Limited.
Note: Please mention your Landline number with proper STD code in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters or space between the digits. Ex: "0".
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