Dear Concern Person,
I am kind of fade up with daily deduction and then reversal service from Airtel Prepaid.
I am loyal customer for last 10 Years with Airtel without any problem but since last 1-2 months there are series of activation of non required services and daily deduction. I almost deducted 350 Rs. last one month for activation or downloading which i never did.
I am quite amazed and almost spending around an hour time daily to let Customer Care understand my problem. I even went till Ombudsman but never got any response which is not acceptable at all. The nodal officer always helped out by one way or another. There were series of calls received from Nodal officer to provide some resolution but for last 1 month mentally tortured due to unnecessary deductions without my permission. When we called customer care there response is pathetic every time and need some clarification and reversal by senior executive.
The reversal and issue resolution started only when I decided for number portability from some other provider otherwise they keep silent about the same. I have got many reversal thanks for nodal and senior executive officers but still facing lot of problems. I have a day or two left now still my main deduction amount of 210 Rs. not reverted back to me where it was confirmed that some action will be happened by 13th December whereas still today no reply. I got my more reversal by talking to Nodal officer directly as they were also not convinced with it.
I see lot of people like me facing such problem so AIRTEL need to take this matter seriously and have to act if like to continue loyal customer like us.
Thanks
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