Dear Salil Kumar,
My name is Mitesh Nandu, resident of Mumbai
I am one of the customer of Book My Holidays (Bag It Today).
Recently, I really had a bad experience & have been cheated by your Marketing team.
As per the scheme offered we get a confirmed booking of any of the hotel mentioned in the package if we book 30 days in prior for India & 45 days for International booking.
We had sent the request 40 days prior to be safe for getting confirmed booking within India.
Till almost 7 - 8 days there was no response from reservation team. We tried contacting the Marketing person Mr. Manish through whom we had taken our package. He said he will check n get back to us. Still no reply from him.
We almost called so many times at your customer service, Marketing team but there was no proper reply from any one.
Later, I got really angry & yelled on the customer service & Marketing team.
Finally I got a call from reservation team saying the hotel mentioned by you are full & there is only one option available that is: Royal Palms.
I informed that we are suppose to choose the hotel we want to stay & we are suppose to get confirm booking anywhere we want to stay if we book before 30 days.
They informed that the package doesn’t allow you to select the hotel, it’s we who decide where you will stay.
I really got angry n tried to explain her that the package is we choose the hotel & I also confirmed the same later with the Marketing team.
Again, reservation team is not agreeing what we are saying & informed that please confirm where we are offering or else you won’t even get booking there.
I called Manish who gave us package & got wild on him, he said no point talking with me, as you have already paid & if you don’t even choose what we are offering, you shall be losing the same.
Not only this, I tried to learn the package from several other marketing person, everyone mentioned that you shall get confirm booking as mentioned above.
This clearly means that your team has been cheating people with wrong information.
I am already a member & 5 more friends are member with you. I want we get Refund as I am not interested in the package.
Please be informed that I shall be filling a complaint in CONSUMER COURT for sure if I don’t get my money back, as I really wasted my time n money behind this.
Looking forward for a prompt reply.
Thanks,
Mitesh Nandu
91 9820400398
BELOW IS MY COMPALINT ON CONSUMER COURT FILLED ONLINE. (FORUM)
My name is Mitesh Nandu, resident of Mumbai.
I was referred about Book My Holidays (Bag It Today) by a friend of mine.
My friend had suggested my name to become a member of Book My Holidays (Bag It Today).
I received a call from them & they explained me about their membership & benefits.
I was happy with the scheme & registered myself being a member with them by paying Rs. 7000 by my Credit Card.
I suggested around 5 more friends to become a member with them & all of them ended up paying Rs. 7000/ each for becoming the member.
The scheme was: All booking request made has to be 30 - 45 days in advance (30 Days of
Advance Notice when booking within India and 45 Days of Advance Notice when
booking abroad.
We did the same & now we have no reply from them till date about the confirmation. We tried calling Manish who had offered us the scheme is not coming on Phone & answering the call. (booking date : 19th March)
We called so many times on Customer Services: 91 120- 6182100, but every time we get a different answer & till date we don’t have any answer on our request.
We emailed them so many times & also complained about the same, but there is no proper reply from their end.
Somehow we got Manish on phone & informed that you are not fulfilling your commitments which you had committed & mentioned on email also.
We also told him that we shall be filing case against you & take your company to consumer court, but he sounded arrogant & challenged us to do whatever you want.
I am really frustrated calling & emailing them, with no response from their end. I would request you to please take strict action against them & see to it that they do not make other innocent citizens of India fall prey to their devious methods of cheating people with false information.
I look forward for to your support in solving this issue.
Thanks,
Mitesh Nandu
91 9820 400 398
[email protected]
&-Original Message&--
From: bookurholiday [mailto: [email protected]]
Sent: Friday, December 17 1:54 PM
To: [email protected]
Subject: INDIA TODAY - Book Your Holidays Now!!!
Dear Sir
Greetings of the day!!
We are delighted to inform you about Bag It Today (Book My Holiday) holiday
offer running in your area these days. The holiday club of the millions of
people who know that Bag It Today will help them define their entertainment
experiences and deliver the best holidays.
As per our telephonic conversation, please see below the details of the
membership offer:
1. This offer is valid for 4 members.
2. The Voucher will be valid for a period of 12 months.
3. All booking request made has to be 30 - 45 days in advance (30 Days of
Advance Notice when booking within India and 45 Days of Advance Notice when
booking abroad).
4. Voucher will entitle the customer for 7 Nights and 8 days of
accommodation in our listed 3 - 5 star properties around the world.
5. Voucher can be used anytime of the year except from 20th Dec - 7th Jan
due to high occupancy.
Attached is the resort list for your reference:
Offer Price: Rs. 7750 (Rs. 7000 to be paid upfront through credit card on
IVR and Rs. 750 to be paid at the time of booking through Demand Draft).
Mode of payment through Credit Card by IVR System.
If you need any further help feel free to contact us on 91 120- 6182100
from Mon to Sat.
Hope you will like this and give us an opportunity to serve you.
Warm Regards As Always,
&&&&&&&&&&
Manish
Sales & Promotions Team
Book My Holidays (Bag It Today)
Customer Servives: 91 120- 6182100
For up-to-the-minute coverage of news and entertainment in English, visit
http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and
confidential to Living Media India Limited and are intended only for the use
of the recipients named above. If you are not the intended recipient, please
do not review, disclose, disseminate, distribute or copy this e-mail and
attachments. If you have received this email in error, please delete the
same along with all attachments there to and notify us immediately at
[email protected].
0 comments