I, Ram D Tarachandani had got membership of club Mahindra in October & paid the initial amount for the same.
The membership no. allotted to me was 1501621 Blue 1BR.
But as the days of Blue membership were not matching with my requirements I opted for upgradation to Red membership (Membership no.1657984) with higher cost. At the time of upgradation I was told that my initial paid amount of approx. 20K with be refunded to me in few months time. After follow up at their Kalyan office I was told that only after my 6 EMI's of Red membership, my Blue membership amount will be refunded.
After many of follow ups at their Vashi & Mulund offices I have got one E-mail from them asking for my details of earlier membership. After which I sent the mail mentioning all details as written above. This has been comminicated (on phone) to their offices at Mulund (because the sales man, who cooperated during my membership formality is transfered there) & Vashi (Branch office).
I requested them to treat the earlier membership 1501621 Blue 1BR as cancelled & to refund the amount paid by me for the same. Also note that i have not used their given free Food Vouchers (of Rs.5000/-) at the time of Blue membership because I did not want to mis use Blue membership benefits.
All above details were mailed to club mahindra mail ID [email protected] on 25/02/. This was done only after repeated calls to their sales team, who had promised to refund
in November. Being honest by nature I feel cheated by such a reputed company. They are not reverting to my mails since past 1-1/2 months except one on 18/03, which is as follows:-
Dear Mr. Tarachandani,
Greetings from Club Mahindra!
Thank you for writing to us.
With regard to your email, we have marked it to our branch official at Mumbai-Vashi branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.
Thank you for giving us an opportunity to be of service to you.
Warm regards,
Telma. R
Member relations | Club Mahindra Holidays
Mahindra Holidays & Resorts India Ltd.
Feedback: [email protected]
Reservations: [email protected].
But their team of Vashi is yet to approach me till today which is against their promise in mail I received.
I feel helpless now because my money is lying with them & they are not doing any thing except making false promises.
Please help me in this matter. You can trace my all mails which I have sent through my registered mail Id- [email protected] to club mahindra mail Id.
From:- Ram D Tarachandani (M-9324551620/ 9004601600) & E-mail ID- [email protected]
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