Hi,
I took the membership (No. 1875917) on 7th May after receiving an invitation for a special offer! I was even offered Lifestyle Shopping Vouchers of Rs.15, 000/- in writing by Mr. Rocky at their Baner Branch which was later skittled down to Rs.10, 000/- in the letter that I received welcoming me to CLUB MAHINDRA FAMILY!
I took the bait and agreed to the terms and conditions paid Rs. 26, 570/- as download payment with the balance to be paid in instalments of Rs.8348/- for next 36 months. As a special gift I was given a 2 nights free holiday irrespective of me taking up the membership. Was not given the blue membership I requested for so was forced to take up the white membership instead.
On trying to get the 2 day holiday I was told that the dates requested were not available - 9th and 10th September. I wrote to them requesting for alternate dates but was suggested out of the way locations on dates that were available as per their convenience.
I decided to quit the membership, sent them a mail and received a call imediately from one Mr. Samir - after explaining my position he calls back after an hor and agrees to the dates and location GOA that I had originally requested for, but said that it would be done only if I continue my membership. IS THIS NOT CHEATING YOUR CUSTOMER.
Samir informed me that I was not entitled to any refund (Rs. 26, 570/-). Does CLUB MAHINDRA treat customers like this, would like to know if there is a worse way of cheating from you at CONSUMER COMPLAINTS and is there any way for me to get some of my hard earned money back.
Will look forward to any feedback you may like to send me my email id is [email protected].
Thanks and regards,
Richard Sanfrancis.
9921689427
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