I had booked a ticket for 5 members of my family from Mount Abu to Ahmedabad on 28th October in a Gujarat travels, a private operator's AC coach. When we entered the coach I discovered that one of the seats which I booked was out of order and defective, it had tilted to one side. When I complained to the conductor I was told that the entire bus is booked and they are helpless to provide me an alternative seat.
On the same bus, initially we were supposed to be dropped at Vishala Bus stand, ahmedabad being the last stop. Midway the conductor told that the bus will go the Vadodara and will drop all Ahmedabad passengers to Naroda which is a far off suburb of Ahmedabad. From this place one would need a taxi or an alternative transport to reach main city after spending additionally about Rs 300-400 from the pocket. When travellers protested that they would go to Vishala bus stand instead, being near to their residence and convinient, as were promised, the conductor and the bus driver kept a mum after sensing the trouble. After some time they stopped the bus mid way and said that the bus had developed some defect and would need about an hour or even more to get repaired and pretended to repair the bus. They offered that the Ahmedabad bound passengers can board their another bus which was Non AC, coming from behind if they want or else wait till the bus gets repaired. Many passengers bound to Vishala bus stop Ahmedabad boarded the second bus without any choice. After about 15 minutes what we saw the same bus coming behind and overtook us and we undersood the plot that the bus getting defected and efforts to repair it was a ploy to befool the passengers as the operator wanted to divert the bus to Vadodara for some of their reason or the other.
This is purely a case of false committment to passengers.
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