To
Indian Railways
Dear Sir,
Today on 16.01.2011 I boarded Vikramshila Express (12368) from Anand Vihar terminus in AC first class for Bhagalpur. It was surprising to see lot of rats roaming around on the floors of cabin. I talked with cleaning staff who was putting room fresheners here and there. I asked them to do something for rats. It was surprising to note that they were handicapped about rats as housekeeping checklists were for mosquitoes and cockroaches and not about rats and do not have anything for rats. Serving pantry staff told that lot of rats are in pantry and they come from yards to coaches.
I think something needs to be done about rat threat to Indian railways. I have raised my complain about the matter on housekeeping feedback form given by Sh. Bibhas Kr. Sah Sup. housekeeping and coach attendant Santosh Kr Pandey. Staff were nice and cooperative but unable to do something about it. I will like to bring rats in the agenda of housekeeping. Lot of railway staff see rats every day but do not feel to tell about it or if they tell no one is listening. Irresponsibily about betterment of services to the passengers it is bad. I Feel some one is responsible and I want to communicate to him. My mob no. is 7500240344.I want to listen that some thing is done by railways to resolve the issue..
R.C.Gupta
PNR NO2544575342
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