I had booked a 3 return International air tickets through Yatra Ref No. YT4071812 from yatra.com for DELHI India (DEL) to Guanghou China (CAN). On the Time of air tickets booking or on air tickets no mention about ticket is Non refundable.
On 02 April
I called yatra office to reschedule the air ticket. The yatra officer tell me the reschedule the air ticket not possible. U must be cancel these tickets after a charges of Around rs. 2000 – 2300 per ticket. I had done accordingly. I had Made new tickets through Makemytrip.com & send cancellation request to yatra officer Mr. Parag Khatri.
On 07 April
We received a mail from Yatra officer Mr. Parag Khatri with these words “We have received an update from the airline regarding your refund that the tickets are non refundable and you are entitled to get the refund of INR 6000 approximately”. Than I mail to officer Mr. Parag Khatri with these words “As we last talk, U had tell us that only around rs. - per ticket will detect. all money will refund to us. Now U tell us that only Rs.6000/- will refund. we had confirm with u than we go for refund. Please send me Ur direct number for further talk.” Than Mr. Parag Khatri call me & change his words & same mail me these words “as per the update from the airline, the tickets are non refundable and only INR 6000 will be refunded as this was communicated to you over the phone.”
Firstly Yatra officer never tell us that these tickets are non refundable, you will checked their voice recoding system available with Yatra offices & cellphone recoding with me. All though when I had called to mr. Khatri about it, He advice me that Please cancel Ur new tickets book with other agent (as they R refundable) & send a mail to me Reactive the the above ref. as tickets are on hold. I had done same. Now Mr. Pankaj Khatri Start send new Mails with these words
On 09 April, 201
“We are in touch with the airlines and i have forwarded this case to my Senior whenever we will get the confirmation from airlines we will let you know.”
On 10 April
“We have checked with Airlines but they are not reinstating the tickets.”
“We are still in touch with the Airlines, we are trying our level best to confirm these seats however seats are not available in the airlines system.”
“We have checked with the Airlines there are no seats available.”
On the other side, When I had check Same flight Seat Availability on same days with Ur Yatra.com website, Makemytrip.com & airlines Offices.tickets was available.(Copy of Screen Shot as on April 10 & April 11 avilable with me).
Now Yatra officer not reply of my mails & phone calls & more over Phone calls go a long hold & than discontected.
That we are not able to fulfil the commitment of business with our overseas business associates and also effected our reputation in the local market due to not supplying the material.
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