I made a Hotel Booking to Mahabaleswar on 15th November from Make My Trip. Booking ID: HTL3000465492 and the amount they charged me was Rs. 5531. The booking was confirmed on the same day in 3 hrs and i recieved a confimation mail from MMT. On the 28th November I got a call from MMT saying that the booking is not confirmed and they cannot proceed with it. On 30th November, I was told that I will be provided with a refund and was sent a mail confirming the same on the 2nd December by Kanishk Srinet. I got another email from Nikita Mittal on the 8th December stating that my refund will be processed in the next 5 working days. I called them up today enquiring about the refund and was told by a girl named Jaspreet that I would be given a call back by their supervisor. I called back again at 4.15pm today and was told that the refund procedure would take 3 more days. I explained to the guy that my last date of payment for my credit card dues is 17th December and since i was promised the payment in 5 working days and not been made in that time frame, Make My Trip should be liable to pay my intrest for the credit card too. There was no response and he kept on repeating the same statement of 2-3 days. I am planning to file a complaint in the consumer court against Make My Trip if I dont recieve the refund back to my credit card account by tomorrow or if Make My Trip doesnt pay my intrest levied upon me by the CC company because of a trip that never happened.
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