In March I took air ticket from Delhi to Bangalore from Makemytrip, after few days I got call from Makemytrip that my number has been selected for gift voucher of worth 22000 Rs for Holiday, for which I need to pay around 5500 rs, Initially I was not ready but they used to call me everyday and tried to convenience me and they conveniences that makemytrip executives will customize holiday package to meet my budget and requirement, as I had plan to get married in November so I bought their vouchers.
Please find below my voucher details:
1. Voucher Description: Two International Holiday Discount Voucher worth Rs.5000/- each – Total Value Rs.10, 000/-
Voucher Number 1: MMTST10092713IHLA
Voucher Number 2: MMTST10092713IHLB
2. Voucher Description: Two International AirTravel Discount voucher worth Rs. 1000/- each – Total value Rs.2, 000/-
Voucher Number 1: MMTST10092713IAFA
Voucher Number 2: MMTST10092713IAFB
3. Voucher Description: Two Domestic Holiday Discount Voucher worth Rs.3500/- each – Total Value Rs. 7, 000/-
Voucher Number 1: MMTST10092713DHLA
Voucher Number 2: MMTST10092713DHLB
4. Voucher Description: Two Domestic Hotel Discount voucher worth Rs.1000/- each – Total Value Rs.-
Voucher Number 1: MMTST10092713DHOA
Voucher Number 2: MMTST10092713DHOB
5. Voucher Description: Two Domestic AirTravel Discount voucher worth Rs. 500/- each – Total value Rs.1000/-
Voucher Number 1: MMTST10092713DAFA
Voucher Number 2: MMTST10092713DAFB
I wanted to plan holidays in November end regarding that, I Contacted MakeMyTrip number of times.
I called on toll free number 3-4 times, every-time some different executive picked up phone and took all my information, but never called me back.
Then I wrote mail and got reference number (Reference ID: [100826-031357]) but again same story, none of the executive contacted me and no reply for mail.
Then I went twice in MakeMytrip office Bangalore (M.G. Road), but didn't get proper response again. First time I met some executive (Sheetal), she took my number, after that she didn't called me, even when I called she said she was busy and then when I went again next week, but after sitting more then 1/2 hr nobody entertained me and the main reason was, the girl entertained me first time was not in office.
I don't know what was the main reason why nobody in MakeMyTrip entertained me properly, may be I had gift vouchers which I wanted to redeemed against booking.
After that I wrote mail to Makemy trip about my compalints, but they didn't replied.
Then I called Makemy trip Help Desk 1860-500-5000 to book return ticket from Delhi to Bangalore, to redeem my domestic travel voucher, because to redeem these vouchers we ca do booking only on phone, then One executive Neha Mehta picked up my call and she booked but she was asking 250 rs charges to book on phone, but somehow I convinced her not to take extra charges. But what I can conclude from this that if some customer will not argue then makemytrip team will take charges of 250 rs to redeem 500 rs vouchers. As I had to book hotel also in Gangtok so she said that she will call me next day, but again she didn't call me, may the reason was I was going to redeem my vouchers and will not pay charges. Next day again I called MakeMytrip help desk to book hotel, but executive picked phone was saying that I can not redeem my voucher on phone, he was saying I have some mis conception and he was not ready to listen anything. I wrote mail to Neha that I want to book please help me, but she again not replied.
So after following up from 2 months to redeem my vouchers with Makemy trip, I have decided to file complaint against them. Please do the needful as this is clear case of fraud.
Please let me know if you want any other information from my side.
Regards,
Vikram
9663643015
0 comments