Dear All,
I have booked a ticket on 12-05 from VASCO DA GAMA to KACHEGUDA, journey date is 14-05 for 5 passengers under Tatkal quota. Initially all seats are in waiting list, after chart is prepared, only one passenger seat is confirmed remaining four passengers are in W/L. Partly confirmed tickets refund needs to be carried through TDR process. I booked TDR on this PNR no.4117597829 on 18-05. Usually in IRCTC website it is mentioned that it will take maximum of 90 days to refund the amount. But its already 140 Days, till now i did not get any refund. I am attaching chain of mails that i sent to [email protected] but no result. I spoke to the customer care several times no result. Kindly suggest me the further step in order to get my money refunded.
I need to get 1500 Rs aproxmately
Mails :
&&&- Forwarded message &&&-
From: BHARAT SAMUDRALA
Date: Mon, Oct 4 at 8:03 PM
Subject: Fwd: Fwd: Fwd: Query Regarding TDR! Reminder 1
To: [email protected], [email protected], [email protected]
Cc: [email protected], [email protected]
Dear Sir / Madam,
I thank Google to get your email Id's, I am writing this mail with pleasure. Below chain of mails are self explanatory. I would like to take this issue into your notice after so many calls to customer care and email to IRCTC TDR process.
I booked a ticket on 12-May for 5 passengers, from VASCO DI GAMMA (VAS) to KACHEGUDA (KCG) Journey date is 14-May, after preparing the chart only 1 passenger berth was confirmed remaining 4 passengers status was Waiting list. (W/L). I filled TDR on 18-May, till now i.e 04-Oct i did not get the refund of Rs 1500/-. Kindly look into the issue sir.
Looking forward for your reply at earliest.
Thnaking you,
S BHARAT CHARY
09849148099
&&&- Forwarded message &&&-
From:
Date: Fri, Sep 24 at 2:57 PM
Subject: Re: Fwd: Fwd: Query Regarding TDR! Reminder 1
To: BHARAT SAMUDRALA
Dear Customer,
Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.
Thanks & Regards
Ravi Chauhan
[email protected]
www.irctc.co.in
011-23340000
&-- Message from [email protected] &&&
Date: Fri, 24 Sep 2010 12:50:48 0530
From: BHARAT SAMUDRALA
Subject: Fwd: Fwd: Query Regarding TDR! Reminder 1
To: [email protected], [email protected]
> Your action awaited...
>
> Response to the issue immediately, otherwise i approach media.
>
> This is not at all encouragable, depot one person to the concern department
> and resolve the issue.
>
> Regards
>
> S BHARAT CHARY
> 09849148099
>
> &&&- Forwarded message &&&-
> From: BHARAT SAMUDRALA
> Date: Wed, Sep 15 at 5:29 PM
> Subject: Re: Fwd: Query Regarding TDR! Reminder 1
> To: [email protected], [email protected]
>
>
> Dear Representative,
>
> Its almost 120 days over, i filed TDR, but no amount has been
> refunded yet. Kindly make the payment as soon as possible. Now a days all
> failed online transactions are refunded in weeks's time, but in this case
> its taking too much time.
>
> PNR No. :* **4117597829
>
> *
> *In IRCTC website its mentioned within 90 days, but your executies are
> telling it will take minimum of 90 days maximum of any thing. Which is
> undesirable.*
> *
> *
> *BR*
> *S BHARAT CHARY*
> *09849148099*
> *
> *
> *
> *
> On Sun, Aug 29 at 1:10 PM, wrote:
>
>>
>>
>> Dear Customer,
>>
>> Please note that we have received your mail and your refund will be
>> processed through TDR (Ticket Deposit Receipt). Refund under this category
>> is processed by the railways under the present commercial rules and this
>> process takes minimum 90 days or more. Once the refund is received from the
>> railways the balance will be credited to your account.
>>
>>
>> Thanks & Regards
>> Anju
>> [email protected]
>> www.irctc.co.in
>> 011-39340000
>> &-- Message from [email protected] &&&
>> Date: Fri, 27 Aug 13:38:38 0530
>> From: BHARAT SAMUDRALA
>> Subject: Fwd: Query Regarding TDR! Reminder 1
>> To: [email protected]
>> Cc: [email protected]
>>
>>
>> > Dear Representative,
>> > Its already 24hrs since i emailed a
>> compalaint,
>> > but no body responding. I am not expecting this kind of service from
>> IRCTC,
>> > kindly look into the matter and revert back as early as possible.
>> >
>> > Best Regards
>> > BHARAT CHARY S
>> >
>> > 09036462901
>> > 09849148099
>> >
>> > &&&- Forwarded message &&&-
>> > From: BHARAT SAMUDRALA
>> > Date: Thu, Aug 26 at 3:06 PM
>> > Subject: Query Regarding TDR!
>> > To: [email protected]
>> >
>> >
>> > Dear Representative,
>> > As per the telephonic conversation with
>> > IRCTC customer care executive, I am writing this mailI, I filed a TDR for
>>
>> > the below mentioned ticket on 18-May, its more than three months but
>>
>> > amount not credited in my account. Its very long time. Kindly tell me for
>>
>> > what reason my TDR is not processing. Awaiting for your kind response at
>> > earliest.
>> >
>> > *PNR Number*
>> >
>> > *4117597829***
>> >
>> > *Booked On*
>> >
>> > 12-5
>> >
>> > *Transaction ID*
>> >
>> > 0211487507
>> >
>> > *Ticket Type*
>> >
>> > eticket
>> >
>> > *Class*
>> >
>> > SL
>> >
>> > *Internet Service Charge*
>> >
>> > Rs 10.00
>> >
>> > *Date Of Journey*
>> >
>> > 14/5
>> >
>> > *Ticket Charge*
>> >
>> > Rs 1940.00
>> >
>> > *Bank*
>> >
>> > AXIS
>> >
>> > *Total*
>> >
>> > Rs 1950.00
>> >
>> > *Train No*
>> >
>> > 8048
>> >
>> > *Railway Zone*
>> >
>> > SER
>> >
>> > *From Station*
>> >
>> > VASCO DA GAMA (VSG)
>> >
>> > *IRCTC Zone*
>> >
>> > GGM-1/EZ
>> >
>> > *To Station*
>> >
>> > KACHEGUDA (KCG)
>> >
>> > *Quota*
>> >
>> > Tatkal
>> >
>> >
>> >
>> > Find the attachment for the TDR status as on 26-Aug.
>> >
>>
>>
>> &-- End message from [email protected] &--
>>
>
&-- End message from [email protected] &
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