Travel Date: Saturday, 11th December
Bus Operator: Heera Travels
Bus Type: Volvo A/C
Journey: From Delhi to Katra (6.00 PM Bus)
I prefer to travel by Volvo. Generally while booking a ticket I am very much concerned about the operator (I have experienced that If operator is good then the staff is cooperative), bus condition, stop for Dinner. But During my journey (Delhi to Katra) I saw a pathetic bus service (Heera Travels) which I don’t expected after booking a ticket from MAKE MY TRIP website. I will never recommend to travel with Heera Travels especially. Experience to all of us was same. Maybe nobody other than me will write the review. I writing this because I want you to take note of this as you are known to be best (But not this time) in travel.
• Bus condition was pathetic – Not a single reading light was in working condition. No curtain between driver and 1st Seat. Songs were played in loud during the night journey. Back seats were in dark.
• There was too COLD. Bus operator has not started heater in the bus. We all asked him again and again but he REFUSED. He should have been started the heater when we are paying so much amount for Volvo.
• Staff – Non cooperative staff. Their language was like we all are travelling free and they have obliged us by giving a chance to travel with them. Pathetic.
• Bus started late by an hour in Delhi. We were standing on road for an hour.
• Reached late by an hour.
I expect to get better service in Volvo because we are paying higher than the other buses.
For an example I travelled in HIMACHAL STATE TRANSPORT Volvo bus from ISBT, Delhi to Shimala and back to Delhi. EXCELLENT SERVICE. Cooperative staff, good dinner stop, bus condition was very good. I will like to recommend HIMACHAL STATE TRANSPORT Volvo bus BUT not Heera Travel.
Make my trip is a good platform to book the tickets that’s why I blindly booked the ticket. I will never book from Make My trip but always directly from the operator who is reputed.
I want to suggest you a system.
Please rate the travels (1 Star to 5 star) depending upon the complaints (I know if the journey is satisfied then nobody will write the review). Show these stars on the booking page. So that the people will choose the operator depending upon rank. Also by this system operator will try to increase his rank by providing better service. And our faith on you (MAKE MY TRIP) will increase. More and more people will start booking from your website rather than searching a lot on website. Create a faith (Which I have lost. And because of me many more -Mouth Publicity).
Bar the operator from the site (or Show it in red) if he is faulty more than 10 times. Then nobody will blame you. Try to tell (write on ticket) customers to write about how they feel about the service.
Thanks
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