This is with reference to my Booking ID IN1010B04698 for a tour of Rajasthan (Jaipur, Pushkar and Udaipur) from Mumbai. The duration of the tour was from 14th to 20th Nov. I was travelling along with my parents on this tour and on Nov 16th, I was supposed to check into hotel Pushkar Fort in Pushkar.
However, when I called the hotel to enquire about accessibility conditions in Pushkar owing to the ongoing mela, I was horrified to be told that there was no booking at all, although I had received a confirmation voucher from make my trip. On calling your customer care, I was told to proceed as the booking was confirmed. I spend more than 4 hours (of my vacation time) co-coordinating between the hotel staff and make my trip personal to sort out the issue but no solution could be found.
The next morning, when we set out to Pushkar, I received a call from make my trip accepting that the hotel booking had not been done. We were fortunate to be able to get a room a day in advance at Udaipur, which was to be our next destination. If I had not called Pushkar fort, I would have been stranded with my parents in Pushkar in the middle of the mela with no hotel bookings available anywhere.
This kind of in-efficiency is highly unacceptable. How could you have issued a voucher if there was no confirmation? Not only could we not visit Pushkar, but also had to shell out extra money to spend one additional day ant Udaipur in additional to the mental harassment and stress which is precisely what we are trying to escape during our holidays.
After this I was promised a refund of Rs. 3750 for the Pushkar hotel booking in a mail from amritamakemytrip.com dated Nov '16 but have still not received any payment. I demand that this amount be refunded to me along with an additional 2500Rs. which I had to shell out for the extended day of stay at Udaipur (On Nov 16th) at Hotel Hill Lake.
A disappointed customer,
Santosh Nambiath
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