Respected Sir,
I would like to bring to your notice incomplete information provided by Makemytrip.com while booking the ticket and behavior of customer support people from Make my trip. I had booked a flight ticket from Varanasi to Delhi for 3rd of March and wanted to change it to 25th Feb. When I called up your support center first time I was informed that I am
traveling with Infant and he is not sure if changes for infant are
chargeable by Jet Airways or not. He took my number with a promise he
will call me back within an hour. This never happened.
I waited for more than 4 hours and called up again and this time a
new person picked the phone and obviously the price that was to be
charged for changes to my travel was different. Not only that they
cannot bill it to my credit card because they want One time Password.
I am traveling from Singapore and I had booked the ticket from
Singapore only and no where in the printout it mentions I need one
time password for any changes. It mentions about the fees that make my
trip and airlines will charge but not about OTP. When I asked the
support person that I want to talk to your senior the phone was hung up on
me.
I NEED TO BRING THIS TO NOTICE OF ALL THE PEOPLE WHO USE MAKEMYTRIP AND WHEN THEY LAND IN NEW PLACE AND HAVE TO CHANGE TRVALE PLANS DUE TO PERSONAL REASON THEY ARE IN FOR A TROUBLE.
Cheers
Vishnu
08826582071
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