I have read stories from across the internet about how JetLite is duping people. I thought it can never happen to me. But I was wrong. I bought a return ticket (Paper ticket) from Delhi to Kathmandu for two people via credit card at the Bangalore airport counter. I canceled my ticket on 03 June 2008 at the Bangalore airport counter. The guy at the counter told me that my money will be refunded to my credit-card in 10-15 days (It takes only 1 min to charge to my credit card but 10-15 days for refund! ) and gave me a cancellation slip. I didn't receive my money after 15 days and I called up the Bangalore Airport counter of Jetlite and Informed the same. The guy once again told me that it will take another 10-15 days and this time he gave me a cancellation reference number (This was supposed to be given when I first canceled my ticket). I also lodged a complaint through email@example.com but there was no response. Since then I have been calling the customer support, the Bangalore Airport counter of JetLite to no avail. Lodging complaints at firstname.lastname@example.org is useless. All I get is an auto-response which is followed by a reply from their customer support exec which says, "We would like to inform you that we have given your request to concerned department for the verification" OR "Kindly send us your ticket numbers for further verifications" (Although I mentioned all my details when I lodged my complaint). Apparently they don't give you a reference number to track your complaint. So every time it has to be a fresh case for them and every time you have to re-tell the whole story. Rationale? That's their "Emotionally Yours" touch to customer care!
Here is a copy of my JetLite Cancellation Slip:
Now when I call up the Bangalore airport counter, they tell me that my ticket number (705-2401-959691) does not exist. I have luckily made a photocopy of my paper ticket. And that my PNR number points to some body else traveling some where else. It all looks to me like this is nothing more than Fraud.
I have no where to go now. I am planning to file a case with the Consumer Court.
I have read stories from across the internet about how Jet and JetLite are duping people. I thought it can never happen to me. But I was wrong. I will never fly Jet OR JetLite. And I advice the same to all of you.