I have purchased 21incs ctv (usb support) from Sree Pirgal Electronics - 04064601958, Kukatpally, Hyderabad on 9th Oct. At that time Dealer told me that if I purchase the set today as its Dushera, they will offer me 2 yrs additional company's warranty.
When I asked to write this thing on bill he said very politely that it's not needed Sir as they register the products being sold daily and there (company's website) they will update it.
Recently few days back a problem ocurred and when I reported the same to dealer he said that he has told abput 2yrs extra warranty on Picture tube, then after taking a pause for 20-30 seconds he promptly denied for any assitance on warranty terms, responded very rudely suddenly and dropped the call. He now says that he never commited such things. :(
I have tried to contact the company on this matter but didn't got any satisfactory response. They say that the product only contains one year warranty not three. I was planning to buy LG-CTV that day but this warranty deal only changed my mind, I trusted this dealer that time but I think I made a big mistake.
Company is cheating customers through there dealers. I have came to know from internal sources that Company uses inappropriate marketing strategies to push sales for their poor quality products through there dealers and these dealers make false promises/commitments to sell it. I want my product refund and the compensation.
Buying anything from Videocon is owner's risk. Company will not take care of it.
Don't know what to do now.. :(
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