I had availed the Airtel DTH Connection around 2 years back while I was at Delhi NCR. I recently shifted to Kolkata (West Bengal) and thereafter I have been chasing the DTH customer care over mail and telephone for re-installation of the DTH device but there has been no response from Airtel about this. The first request mail was sent by me was on 1st April and this mail was addressed to [email protected]. In response to this mail I received a call from airtel on 6th April and the represtative told me that my account balance expired on 2nd Apr and if I recharge the connection by making a token payment of Rs100, my re-installation will be done. He assured me that his executives will contact me the moment I recharge my account and write to them over mail or infoherm them over phone. Based on the assurance given by the airtel representative, I infact recharged my account with Rs600. I then tried calling up the airtel customer care no but there has been no response. Hence decided to write them aswell. I wrote my 2nd mail to airtel on 7th Apr. Since then I have once reminded them over mail for the 3rd time and no matter has also tried calling them over phone numerous time. I have also sent them sms for help but there has been no response from there side. I simply cannot understand why there has been so much of a unprofessional approach from a company of repute like Airtel. Atleast they must call me and inform me if this re-installation is not possible. Why wasting my time and energy. I simply don't understand how to handle such cases. Is there anyone in the country who can help me in such cases. What should I be doing now?
0 comments