Dear Sir,
My customer id is 3007620153, i had ordered my new Airtel DTH WITH HD connection of airtel on 08/04 after registering online i got call from airtel office, the executive who spoke to me was Mr. Sunil Kumar Goswami,
he had assured me that if i do payment online he would assure me installation and activation on same day i book but since i finished my process of paying online the annual charges for DTH WITH HD of Rs.5500 not even one single call response from airtel side regarding confirmation of payment and after number of calls from my side i got the confirmation mail from Mr. Sunil Kumar, later regarding installation after number of time i repeatedly called the concern person mr. Sunil Kumar Goswami just say you will get the customer ID shortly and Service Engg will call back and i sitting in my office i can only send mail to the bangalore office and request them to install beyond that i cant do anything and installation will be done on 08/04 waiting for whole day at evening 6pm i get sms saying your installation has been registered for 09/04 at 1noon but as of this moment at 12 noon i have not got any call from airtel regarding installation.
This morning (09/04) i got mail from airtel care saying thanks for purchasing airtel dth pl contact 0120-4087655/58 for any queries regarding installation but both numbers no response when i called.
The details of person i was in touch in Airtel DTH is as below
Sunil Kumar Goswami
airtel Digital tv
Ph no 0120-4087616
Fax No:-0120 4666635
[email protected]
It wold be helpfull if somebody from airtel can guide regarding the installation.
With Regards
J.Venkatramanan
venkat [email protected]
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