This has reference to the complaint no. 31171505 and 31205138 registered with Dish TV India customer care, New Delhi regarding the repeated failure of set top box.
I am really shocked how these companies functioning by selling the poor quality of products to the consumer and making us fool. I have purchased Dish Tv connection in June and its set top box got failed during Jan. After horrible experiences with Dish TV representatives, i got it repaired at the cost of Rs. 450.Again, it stopped functioning since 15 November giving absurd messages on the screen. When i approached to Customer care, they dont have any answer except you got it repaired once again. I dont understand, how it could failed repeatedly when there is a limited operation as soon as set top box is concerned. Nobody touches it for months. However, even after registering complaints and getting assurance from the seniors of Dish tv that my query will be resolved soon, i didnt get any reply till date eventhough all their calls are taped. Finally, i have decided to go for normal cable instead of these mental stresses. I feel that Govt should frame the gidelines, rules and regulations in favour of consumer and make it available to public so that such type of malpractices and cheatings by respective companies shall be brought under control. Moreover, they are also earning the money on the name of balance /otstanding amount every month even though you are paying full amount if u are making payment through netbanking or credit card. I have raised these query so many times with Dish Tv but their customer care replies that their account dept will reply on this issue which will never happen. Can't imagine, how much (crores of rupee) they r earning because of our CHALTA HAI ATTITUDE.
Yes U can do it all this since u are operating in India. But still i hope one day u have to pay for it.
Thanks.
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