Dear Sir
Re: Connection No.01504667673
Prior to renewing my subscription, I called customer care and intimated them that I am going to recharge GOLD Pack and al-a-carte package (LifeStyle) under scheme. Subsequently, I recharged my subscription on 11/11 under reference No.41468541. I had recharged GOLD Pack and made a payment of Rs.1000/- which covers a period upto 27/02.
I got an SMS to the effect that the payment has been received and connection shall be valid upto 27/02.
I got another message that I am enjoying GOLD pack loaded with additional life-style pack worth Rs.45 or something.
TODAY, suddenly, the life-style pack has been taken off today. I contacted customer care over phone line but they asked me to pay for those channels which were offered by DISH TV under scheme and we were enjoying till today.
This has not been the first time, previously also I have experienced different kind of opinion in DISH TV representatives. One says something another different.
Now to sum up, when the scheme has been extended to me (customer) how it can be rolled back during its validity? I request you to start my al-a-carte pack immediately and validate for further period as much it was kept down by you.
Shailendra Kumar Mishra
32-B, NEW MIG Flats
Mayur Vihar Phase III
Delhi-110096 Tel 011-22625947 / 919911142310 / 919891056502
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