Dear DishTV,
I am customer of your No. 1 (?) service provider company. my VC no. is 01507262622. On 29 th September I recharged 200 rs. but by mistake recharge done on VC no. 01506262622. I registered complaint against this but till date problem is not resolved. I am taking followup everyday 5 yo 6 times a day. some points regarding this communication with your executives on your customer care number.
1) Every time your executive told me that your problem will get resolved in 2 hrs.
2) Every time they said that your complaint is in process.
3) today on 3/10 my account got active on paylater basis for 3 days upto 5/10. I didnot requested for that. And your executive told me that I have to pay 20 rs. for that I have never given request. Then how you recharge my account without my information? And why I have to bare 20 rs?
4) today on 4/10 one female executive told me that I have called today only and no record of calls showing from 29/10. Infact from 29/10 I am calling everyday 5 yo 6 times per day. how it is possible?
Today's condition is my problem is not resolved yet. and The amount 200 rs is not credited in my account. Till now your executive is saying that your complaint is under process. Its rediculous.
Also You are not ready to confirm throug dealer
On 29/09 I have provided all the details regarding this about dealer ID, shop name, mode of payment. But yet problem is not resolved.
If you are not able to solve the problem, and I am not getting satisfaction from your side, then please disconnect my account and take my dish and set top box in your custody. Now I will prefer another service provider's service rather than you. Because you are not able to resolve my problem within 3 days.
You are very fast in service and with good quality, so I was preferring your service. But this is the worst experience I have faced from your side.
Dealer ID:- 19916
Dealer Phone no.- 9762192112
Complaint no. - 45967121
E-recharge date- 29/9 19:45:26
Tr. No. 363622798
Terminal ID:-P0958
VC no. 01506262622 (wrong VC no recharged.)
Recharge amount:- 200.
Dealer recharged online through Payworld.
So very much thanks for your cooperation. I have one suggetion for you that, now onwards please dont treat any customer like me. because in business market you are No. 1. and I hope and wish that you remain No. 1.
Thanks again for your valuable and fast and precious co operation.
Your unsatisfied customer
Vipul pawar
VC No. 01507262622
Mob. No. 9850900578
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