Hi All,
VC NO: 01501057839
Event 1 (Oct 1): I called 1860-180-3474 on Oct 1 at 4:30PM requested to reinstall my dish and got the request number 46077274. I was informed that this work will be completed within 24 Hrs.
Event2 (OCt 2): I didn't get any update so I called 1860-180-3474 again on Oct 2 at 4:30PM. The customer support representative wanted to confirm whether the concerned centre (Trichy) is working on Oct 2 and confirmed that it was working on that day. Again I was informed that this work will be completed within 24 Hrs.
(Oct 3): Tolerated myself.
Event 3 (Oct 4): I called 044-60013474 on Oct 4 at 11:00 AM as the line 1860-180-3474 was busy. They told that they received the request 46077274 on that day (Monday) only. Again I was informed that this work will be completed within 24 Hrs.
(Oct 5): Tolerated myself.
Event 4 (Oct 6):I called 044-60013474 again on Oct 6 on at 11:00 AM and asked the customer support support executive to transfer the call to the escalation team and they put me onhold for 15 mins. I ended the call and tried again they put me onhold again for 15 mins I ended the call second time. Third time I called and talked to REMYA.S and I aksed her to transfer the call to the escaltion team but she said that all the 30 escalation team members are busy!!! and assured that this his work will be completed within 24 Hrs.
Highlights:
I got three SMS from dish TV on Oct 6 after finishing the call.
SMS1. Call details received with the new complaint number 46440039.
SMS2. Kannan from Trichy Dish TV centre will come at 6PM (Oct 6) to reinstall the dish.
SMS3. ISSUE RESOLVED!!!
Still no one has come to my home to fix this issue but I have received the message that the issue has been fixed.
WHAT ARE YOU GOING TO DO DISH TV?
Thanks,
Prakash Kumar. M
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