Hi, I got a Dish TV connection installed at my place on nov and my VC no. is 01511869734. on 5th Feb. 2011 suddenly due to bad weather, signal got dropped and signal error message started showing up on my TV. After waiting for long I did a complaint on their customer care no. 1-860-180-3474 on 14th Morning around 10 am and the complaint no. is 54154890. I talked to a customer care executive and she assured me that the engineer will visit my place within 24 hours. But as expected, engineer did not visit my place & the problem is still there. Then I called customer care in 18th morning and got the same response from customer care executive and given a new complain no--54330448 and all day also no body visited my place. I again called customer care on evening but did not get any responsebut still i have recieved a new complain no-54359308. since I’ve launched a complaint but no body visited my place and the problem is still there. I’ve tried customer care no. 4 times since morning.
From all the above events you can easily make out the kind of harassment Dish TV customers are facing. This shows the delinquency, irresponsibility and non-courteousness of DishTV towards its customers. Even the senior management do not care about the customers, so what can we expect from the customer care executives.
You cannot play with customer’s time & money so I want you to take some serious action against all those who are involved in the whole incident and let me know the further action taken on this complaint. If you are not taking any action on this complaint then also plz let me know so that I take this forward in other way to the larger forum.
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