I have two dish tv connections in my home, but I am facing problem on my VC no. 01505526891. About 7 days back, my set up box stopped working. We made a complaint to local dealer in Chandigarh but no technician came to attend the same. Local dealer is SMART SERVICES #6, SEC 16 A CHANDIGARH. Then we made a complaint to your toll free no. After that technician came and said that your set up box is to be taken to shop and repaired. He came back after 2 days and said that it can not be repaired, it has to be replaced or you should take new connection. As I have taken AMC for both set up boxes, then pl clarify why it should not be repaired free of cost. Inspite of that we agreed to pay for the same. Then after few days the person came and replaced the set up box and charged us Rs. 400/-. But this set up box is also not working. This has made us to agony, as we are not able to watch world cup matches and other important news / channels.
I made a complaint no. 55997408 on 19th March, and I was assured by your person named 'Abid' that the complaint will be resolved within next 24 hours, but today is 22nd March and we are still being harrassed from your end.
Under the above circumstances, I feet that I should make a complaint in consumer court for harrassment.
We are your regular customers since last 3 years, but the attitude of your dealer in Chandigarh is not appriciab le.
I would like some senior person to intervene in the matter. I would also request you to extend the charges of 7 days.
Hope that my problem is solved
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